Return and Exchange Guidelines

K. S. A Pharma strives to ensure the highest quality of products. However, if you're not satisfied with your purchase, we offer returns and exchanges subject to the following conditions.

Return Eligibility

• Products must be unused and in original packaging
• Return request within 7 days of delivery
• Products must not be tampered with
• Valid proof of purchase required

Exchange Process

• Contact customer service for exchange authorization
• Product quality will be verified
• Replacement product shipped within 48 hours
• Original shipping charges non-refundable

Non-Returnable Items

• Opened medication packages
• Temperature-sensitive products
• Custom-ordered items
• Products without original packaging

Return Shipping

• Return shipping costs borne by customer
• Use appropriate packaging to prevent damage
• Include return authorization number
• Insurance recommended for valuable items

Quality Issues

If you receive a defective or damaged product:

• Document the damage with photos
• Contact customer service immediately
• We'll arrange pickup and replacement
• No cost to customer for quality issues

Contact Information

For return and exchange requests:

• Email: ksapharmaceutical@gmail.com
• Phone: +91-9955505388